Terms And Conditions
Placing your Order
Crystal Sensations® offers a broad selection of lighted and non-lighted bases at various price points. See our Bases Price List for a complete product listing https://www.crystalsensations.com/all-awards/
Prior to production, corrections may be subject to additional charges. If corrections are requested after production of the affected pieces, full original order production charges apply.
All prices are in CDN Dollars for projects originating in Canada. All prices are in US Dollars for projects originating in any jurisdiction other than Canada, F.O.B. Markham, ON, and valid as denoted on our Crystal Sensations® Price Lists. While we will strive to maintain pricing as shown, we may have to adjust pricing from time to time due to currency exchange rate fluctuations. Current pricing may be verified by calling us directly. While Crystal Sensations® endeavors to maintain the accuracy of pricing on various industry search engines, industry distributors are advised to check pricing with Crystal Sensations® prior to quoting clients if they are using such industry search engines.
Placing your Order
All orders must be paid in full prior to shipping, unless open account privileges have been extended. We accept Visa and MasterCard, or company checks. If you wish to take advantage of open account privileges, we require a minimum of five (5) credit references to review your application. Custom crystal and overseas orders require 50% payment at the time of order placement and the balance is due prior to order shipment.
Crystal Sensations’® liability for economic, property damage, or personal liability arising from the sale, shipment, storage, handling or use of the goods, whether based on alleged negligence or otherwise, shall not exceed, in the aggregate, the amount paid by the customer for the goods causing such damage. In no event will Crystal Sensations® or Totally Zing, Inc. be liable for any consequential damages including, without limitation, loss of revenues, profits, or business or other economic loss arising out of or in connection with the services provided.
Full artwork specifications are listed online at https://www.crystalsensations.com/artwork-requirements/ 3D Subsurface Laser Engraving: We work with almost any 3D file format. Contact us for specifics.
2D Subsurface Laser Engraving: Photos and other bitmap art may be subsurface engraved. Formats accepted for this purpose include BMP, JPEG, or TIFF at a minimum resolution of 300 DPI or better. If your artwork will not result in an acceptable product, we will contact you to discuss alternatives.
Random samples (excluding V-grooves, and our “large and super-size” crystals) may be available without charge. Random sample pricing does not include shipping.
Shipments via Common Carrier will be packed and shrink-wrapped on a skid for maximum protection. Pricing will be determined on a per project basis.
If any 3rd party courier delivery or invoice is refused and billed back to Crystal Sensations® a charge of $83.67 (R) will be billed on and above the cost of the shipping expense.
Shipments to multiple addresses will have additional drop shipping charges. Individual shipments will be charged based on their freight cost, plus a packaging and handling fee per location. Shipping labels, or Excel spreadsheet ship list should be provided at the time of order. While we will make every attempt to detect and correct invalid addresses, we cannot be responsible for the accuracy of addresses provided by the customer.
We ship all courier orders via UPS Ground service or via FedEx Ground on request. Other UPS or FedEx services are available upon customer request. Please contact Customer Service for service availability and specifics.
Other carrier services can be arranged upon customer request. There is an additional pickup charge of $12 per shipment for FedEx Ground. Any pickup charges will be charged to the customer, and the customer bears all responsibility for loss, damage and/or the requested carrier’s failure to meet their service commitments. Please note that all shipments require a signature, and any arrangement between the courier and the customer to deliver without a signature is done so strictly at the risk of the receiver.
The following terms govern the use of our website. If you do not agree to these terms please don’t use our website.
The content on this website is for general informative use only and is subject to change at any time without notice. Images and information supplied are the property of Crystal Sensations® and must not be reproduced or distributed without our expressed permission.
You acknowledge that information on this website may contain inaccuracies, all technical information should be confirmed with your salesperson to ensure complete and accurate information.
All trademarks reproduced on this website (other than Crystal Sensations®) are not the property of Crystal Sensations®. Logos and trademarks are used with permission and do not imply endorsement from a company unless otherwise stated. Reproduction of these assets is restricted without permission from both Crystal Sensations® and the respective company.
Improper use of this website may raise claims for damages and/or criminal offence. Unauthorized access to Log In areas is strictly prohibited.
If this website links to another website not owned and operated by Crystal Sensations® then we do not have any responsibility over the content or liability regarding said website. These links are provided for your convenience.