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Terms and Conditions

Updated: March 31, 2015

ORDERING

Acknowledgements

All orders and cancellations will be acknowledged in writing via email.

Bases

Crystal Sensations® offers a broad selection of lighted and non-lighted bases at various price points. See our Bases Price List for a complete product listing, or visit the Bases section at www.crystalsensations.com/bases.html.

Cancellations

Cancelled orders are subject to all costs incurred up to the time of acknowledgement of cancellation. All cancellations must be made in writing via email and are not effective until acknowledged in writing.

Copy Changes and Corrections

Copy changes may incur a charge. Any personalization details, including names, titles, dates, etc. must be provided in Microsoft Word, Microsoft Excel, Adobe Illustrator or a compatible text document file.

Prior to production, corrections may be subject to additional charges. If corrections are requested after production of the affected pieces, full original order production charges apply.

Design Charges

Custom design fees for 2D/3D image creation are charged on a per project basis, factoring in the complexity of design work required. Contact Customer Service to obtain a quote.

Errors and Omissions

From time to time errors and omissions might be noticed in our Crystal Sensations® Catalog. These errors and omissions will be corrected on the Crystal Sensations® website, and shall be deemed to supersede the catalog information.

Foreign Orders

All orders shipped to countries other than Canada and the United States may be subject to additional fees, including duties and taxes. Any fees, anticipated or unanticipated, levied after shipment are solely the responsibility of the customer and/or the importer.

Pricing

Our pricing reflects typical engraving times for most designs. Complex designs may be subject to additional charges. Personalization and other customization charges are itemized on quotations. Orders may be subject to packaging and handling fees.

All prices are in CDN Dollars for projects originating in Canada. All prices are in US Dollars for projects originating in any jurisdiction other than Canada, F.O.B. Markham, ON, and valid as denoted on our Crystal Sensations® Price Lists. While we will strive to maintain pricing as shown, we may have to adjust pricing from time to time due to currency exchange rate fluctuations. Current pricing may be verified by calling us directly. While Crystal Sensations® endeavors to maintain the accuracy of pricing on various industry search engines, industry distributors are advised to check pricing with Crystal Sensations® prior to quoting clients if they are using such industry search engines.

Increased Order Size

Order quantities may be increased at any time before or during the production of the order and may result in additional discounts. Orders for additional quantities received within two weeks of the initial order will be billed at the original order price. Orders for additional quantities received after two weeks of the initial order will be billed at the applicable quantity price.

Inventory Availability

While every effort is made to maintain all items in inventory, we cannot be held responsible if any item is unavailable. The shapes and specifications listed reflect our crystal inventory. All sizes, capacities, dimensions, etching sizes and weights shown and quoted are approximate.

Reduced Order Size

Order quantities may be reduced at any time before production of the order. All changes in order quantities must be made in writing and acknowledged by Crystal Sensations® before the change is made effective. If order size is reduced after production has commenced, any quantities produced beyond those desired are at the cost of the customer. Pricing will be adjusted to reflect the new final order quantity.

Rush Orders

We will make every effort to produce your order in the desired time frame without a rush charge. However, rush order charges may apply in situations where we are asked to meet extremely tight deadlines, and where previous customer commitments, or inventory status necessitate such charges. You will be informed of any rush charges on your project prior to our taking action to produce and ship the item(s).

Set-up Charges

The standard set-up charge for laser engraving is $166.67 (R). A repeat set-up charge is $83.33 (R). Set-up charges double on less than minimum quantity orders for laser engraving and surface etching. The standard set-up charge for surface etching is $83.33 (R). A repeat set-up charge is $41.67 (R). The standard set-up charge for the Micro Resolution process is $124.50 (R). Please speak with your sales representative regarding minimums for the micro resolution process.

Shapes and Sizes

The shapes and specifications listed reflect our crystal inventory. All sizes, capacities, dimensions, etching sizes and weights shown and quoted are approximate. We can produce custom size crystal for specific design requirements. Please contact Customer Service for pricing and delivery information.

Verbal and Telephone Orders

Orders may be taken verbally, but are not effective until approved and acknowledged in writing. Quotes are to be provided in writing only. Crystal Sensations® does not provide verbal quotes.

PAYMENT

Payment Terms

All orders must be paid in full prior to shipping, unless open account privileges have been extended. We accept Visa and Mastercard, or company checks. If you wish to be extended open account privileges, please provide a minimum of five (5) credit references. Custom crystal and overseas orders require 50% payment at the time of order placement and the balance is due prior order shipping.

Limitations of Liability

Crystal Sensations'® liability for economic, property damage, or personal liability arising from the sale, shipment, storage, handling or use of the goods, whether based on alleged negligence or otherwise, shall not exceed, in the aggregate, the amount paid by the customer for the goods causing such damage. In no event will Crystal Sensations® or Totally Zing, Inc. be liable for any consequential damages including, without limitation, loss of revenues, profits, or business or other economic loss arising out of or in connection with the services provided.

PRODUCTION

Artwork Requirements

Full artwork specifications are listed online at www.crystalsensations.com/3d_crystal_artwork_requirements.html.

3D Subsurface Laser Engraving: We work with almost any 3D file format. Contact us for specifics.

2D Subsurface Laser Engraving: Photos and other bitmap art may be subsurface engraved. Formats accepted for this purpose include BMP, JPEG, or TIFF at a minimum resolution of 300 DPI or better. If your artwork will not result in an acceptable product, we will contact you to discuss alternatives.

Faxed Artwork

Faxed artwork is not accepted unless it refers to previous artwork already on file.

Artwork Return

All original artwork furnished on physical media will be returned upon request.

Overruns/Underruns

For stock crystal shapes the exact quantity ordered will be the exact quantity shipped. For custom crystal shapes please allow for a variance of up to 5%.

Packaging

Standard packaging for crystal products are individual blue gift boxes with blue satin lining inside. Keychain boxes have die cut charcoal gray foam inside. All gift boxes are individually sleeved. Please note that some variation in box color can occur from time to time.

Production Time

Normal production time is seven to ten business days from final approval of artwork. Specific shipping date(s) will be provided with Order Confirmation at the time of order and may vary depending on quantities and inventory status.

Proofs

Proofs are sent via email (PDF) at no charge. Adjustments may be made to the production/shipping schedule if artwork approvals are not received within 24 hours.

Re-Boxing Charge

Standard packaging is indicated on every item we produce. Most items can be re-boxed to suit custom packaging requirements. Re-boxing will be subject to additional charges based on packaging requirements. Please contact Customer Service to determine specific costs.

Stock Art

Use of factory provided “stock art” may reduce design charges. Should the purchase of commercially available artwork be necessary, this will be quoted on a case-by-case basis.

Trademarks and Submitted Artwork

All trademarks or logos shown in our catalog/website are for illustration purposes only. Artwork submitted to us is assumed to be in compliance with all applicable laws governing trademarks and copyrights. Responsibility for such compliance rests with the customer. Logos, pictures and trademarks displayed by Crystal Sensations® have been reproduced only as examples of projects. They are not presented for resale nor are they to be construed as product or brand name endorsements.

SAMPLES

Random Samples

Random samples (excluding V-grooves, and our “large and super-size” crystals) may be available without charge. Random sample pricing does not include shipping.

Spec Samples

Spec samples are billed at EQP plus applicable design, set up and shipping charges. Spec samples are not returnable.

Pre-Production Samples

Pre Production samples are the same as spec samples based on a larger production order.

Sample Returns

Random samples returned to Crystal Sensations® within the allotted loan period, undamaged and in original packing, will qualify for factory credit. A Return Authorization (RA#) is required and a copy of the return authorization must be included with the returned goods. The customer shall pay the shipping costs of returned samples.

SHIPPING

Shipping

Prices listed herein do not include shipping. Delivery is by UPS ground transportation unless otherwise specified in writing by the customer. Ship date refers to the date the item is available for shipping from Crystal Sensations®. If air freight is required to meet a specific delivery date, please advise in writing with order placement. We assume no responsibility or liability for carrier delays. Signature will be required on all deliveries unless requested otherwise and is done so at the risk of the receiver.

Parcel Shipments

To ensure safe delivery by parcel carriers (UPS, FedEx, etc.), additional packaging may be requested. All shipments are FOB our dock in Markham, ON. Freight is charged on all orders where Crystal Sensations® carrier account is used.

Common Carrier Shipments

Shipments via Common Carrier will be packed and shrink-wrapped on a skid for maximum protection. Pricing will be determined on a per project basis.

3rd Party Shipments

If any 3rd party courier delivery or invoice is refused and billed back to Crystal Sensations® a charge of $83.67 (R) will be billed on and above the cost of the shipping expense.

Split Shipments

Shipments to multiple addresses will have additional drop shipping charges. Individual shipments will be charged based on their freight cost, plus a packaging and handling fee per location. Shipping labels, or Excel spreadsheet ship list should be provided at the time of order. While we will make every attempt to detect and correct invalid addresses, we cannot be responsible for the accuracy of addresses provided by the customer.

Carrier Type

We ship all courier orders via UPS Ground service or via FedEx Ground on request. Other UPS or FedEx services are available upon customer request. Please contact Customer Service for service availability and specifics.

Other carrier services can be arranged upon customer request. There is an additional pickup charge of $12 per shipment for FedEx Ground. Any pickup charges will be charged to the customer, and the customer bears all responsibility for loss, damage and/or the requested carrier’s failure to meet their service commitments. Please note that all shipments require a signature, and any arrangement between the courier and the customer to deliver without a signature is done so strictly at the risk of the receiver.

Shipment Tracking

Once your order has been shipped, you will receive an email from us with the carrier’s shipment tracking numbers. Shipment progress may be checked using the carrier’s online system.

Product Quality and Guarantee

Defects in material and workmanship will be corrected without charge. However, please be aware that even in the finest crystal, minor variations in clarity and color can occur. Occasional air bubbles, chill marks or flow lines are inevitable, especially in molded or blown crystal products. In order to obtain the optimum finish, extra polishing may be necessary, which may cause variations in size. These minor variations in size, quality, color and clarity are not considered defects. Bases, keychains and other goods containing electrical or mechanical components are warranted for 30 days. Any defects must be reported within 30 days of arrival.

Damages & Breakage

Each item will be carefully packed prior to shipment. However, due to the nature of the products, damage may still occur. All claims for damages must first be made with the carrier. If Crystal Sensations® had provided shipping, we will process claims on your behalf, and will credit your account when the carrier credits us. The customer must retain all packaging materials and items for inspection by the carrier, do not discard any part of the shipment. Photographs must be provided to Crystal Sensations®. You must notify us within 48 hours of damaged goods.

Returns and Allowances

Engraved product is not returnable or refunded, except as described in Product Quality and Guarantee. No return shipments will be accepted without prior approval or beyond 30 days from receipt of goods. Non-engraved product in new and resalable condition may be returned for a full refund (less a 15% restocking fee and all shipping costs).

WEBSITE USE

The following terms govern the use of our website. If you do not agree to these terms please don't use our website.

The content on this website is for general informative use only and is subject to change at any time without notice. Images and information supplied are the property of Crystal Sensations® and must not be reproduced or distributed without our expressed permission.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by Crystal Sensations®.

You acknowledge that information on this website may contain inaccuracies, all technical information should be confirmed with your salesperson to ensure complete and accurate information.

All trademarks reproduced on this website (other than Crystal Sensations®) are not the property of Crystal Sensations®. Logos and trademarks are used with permission and do not imply endorsement from a company unless otherwise stated. Reproduction of these assets is restricted without permission from both Crystal Sensations® and the respective company.

Improper use of this website may raise claims for damages and/or criminal offence. Unauthorized access to Log In areas is strictly prohibited.

If this website links to another website not owned and operated by Crystal Sensations® then we do not have any responsibility over the content or liability regarding said website. These links are provided for your convenience.

If you have any questions or concerns please call or write to:
950 Denison Street, Unit 19,
Markham Ontario, L3R 3K5, Canada
1-855-946-4832 | 905-479-8652