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Privacy Policy

Updated: March 31, 2015

Crystal Sensations views the importance of Intellectual Property as an asset to be protected to the full extent of the law. In order to protect your information, Crystal Sensations implements tightly controlled provisions to ensure your personal and professional data remains safe while being stored within our systems and at our locations. We take all concerns regarding privacy seriously and if you have any comments or concerns about current or future practices please do not hesitate to contact us. We are the premier source of 3-D Laser Engraved Crystal and we pride ourselves on our integrity and professionalism.

What type of information do you collect?

General Data Collection

Crystal Sensations reserves the right to collect and store contact information such as personal and company names and titles, address, billing information, financial information, your industry affiliations (ASI/SAGE/PPC/UPIC), e-mail and telephone numbers. We also collect information regarding visitors to our website, such as your internet provider address, the web browser you are using, as well as any clicks and activity during navigation of our website www.crystalsensations.com. We collect credit card and financial information over the phone, e-mail and fax, never through our website, and numbers are not stored for long term reference.

Winners Lists

We collect information like winners lists and award recipients and feel that the security of this information is of the utmost importance. We will never disclose information to outside sources and keep this information on a strictly "need to know" basis.

Proprietary Information

We reproduce proprietary and confidential materials from what you may provide and we take great care to ensure that your files will not be duplicated or used for any other purposes than explicitly stated.

We retain the 3-D models and engraving files of your future use. Though you reserve the right of usage to these files, Crystal Sensations reserves all proprietary rights to 3-D models and engraving files created. We do not share them with others.

Logos and Trademarks

Crystal Sensations reserves the right to photograph and reproduce crystals engraved and assembled on our premises for marketing and promotional materials. This right does not extend to crystals containing confidential and proprietary information. Logos and trademarks are stored locally for future reference. Logo use does not imply endorsement.

What do we do with your information?

We use your information at Crystal Sensations carefully and with purpose. We monitor and compile reports on website activity to ensure that usability and navigation is optimized for an above average user experience. We contact you using your e-mail with special offers and company updates. We also use this information to verify your identity when you are calling in to ensure that only authorized users access your account. We reserve the right to send you direct mail and contact you by phone, however we do not share your information with any other entity. We use credit card and financial information for billing after an order confirmation has been signed and delivered to us, or to determine payment terms. We store information only on main servers and do not transfer information onto laptops and other mobile devices. All information is contained in a location with security provisions in place.

How do you change your information?

To change information or opt out of promotional lists, give us a call at 1-855-946-4832 and speak to a customer service representative. Please supply us with the current contact information to first verify your identity, and ensure that no unauthorized access occurs. Changing your contact information may take up to 5 business days. If you'd like to remove yourself entirely from our database please give us as a call or e-mail privacy@crystalsensations.com and any reasons why you'd like to be removed, if any.

Contact Us

If you have any questions or concerns please call or write to
950 Denison Street, Unit 19,
Markham Ontario, L3R 3K5, Canada

1-855-946-4832 | 905-479-8652